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13Regulatory

Consumer Disputes

Representation before consumer forums in goods and services disputes.

Consumer disputes, whether pursued by individuals or defended by businesses, are heard before specialised consumer forums. We represent clients in matters concerning deficiency of service, defective goods and related consumer claims.

Services and matters handled

  • Complaints before District, State and National Consumer Commissions
  • Deficiency-of-service matters
  • Product liability matters
  • Real estate and builder-buyer consumer disputes

How a matter of this kind proceeds

  1. Forum and limitation

    1 week

    The value of the claim determines whether the complaint lies before the District, State or National Commission, and the limitation period runs from when the cause of action arose.

  2. Notice and complaint

    2–4 weeks

    A notice is ordinarily issued, and the complaint filed with the supporting documents and an affidavit.

  3. Reply and evidence

    Governed by commission listing

    The opposite party files its version, evidence goes in by affidavit, and the proceedings are designed to be summary in nature.

  4. Order and appeal

    Appeal period fixed by statute

    Relief may include refund, replacement, compensation and costs. An appeal lies to the next commission in the hierarchy.

Timelines are indicative only. Listing and hearing dates are set by the court or tribunal concerned and are outside the firm’s control.

Common questions

Do I need a lawyer for a consumer complaint?

The forum is designed to be accessible and you may appear in person. Representation tends to matter where the amount is significant, the opposite party is represented, or the matter involves contested expert or technical evidence.

How long do I have to file?

A limitation period applies, running from the date the cause of action arose. Delay beyond it can be condoned only on sufficient cause being shown, which is not a formality — so the practical answer is not to rely on it.

Can I complain about a delayed flat?

Delayed possession by a builder can found a consumer complaint as a deficiency in service, and it may equally lie before the RERA authority. The two routes offer different relief and cannot both be pursued for the same cause, so the choice is worth making deliberately.

Related practice areas

All practice areas
11

Constitutional & Public Law

Writ petitions and constitutional remedies before the High Court and Supreme Court.

Including: Writ petitions (certiorari, mandamus, habeas corpus)

12

Intellectual Property

Advisory and enforcement support for trademark, copyright and related IP matters.

Including: Trademark and copyright disputes; IP infringement and passing-off matters

01

Civil Litigation

Representation in civil suits, injunctions and recovery proceedings before Delhi’s trial courts and High Court.

Including: Civil suits and recovery actions; Injunctions and interim relief

A consumer disputes matter of your own?

Write to us with a short description of it, and we will tell you what it turns on and what the options are. Nothing sent through this site is a retainer.

+91 98108 06329

Monday – Saturday, 10:00 AM – 6:30 PM

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